1. General provisions
    1.1. This Privacy Policy (hereinafter referred to as the Policy) is regulated by LUPOSAN BALTIC Ltd, the legal entity code 304960239 (hereinafter referred to as "us", "the Company"), in respect of the processing of personal data by visiting or purchasing goods on our website at https://www.luposanbaltic.com (hereinafter referred to as the website).

1.2. We aim to ensure that our customers, website visitors and other individuals whose personal information we process are fully trusted by the Company and are transparent about how we handle their data.
1.3. This Policy is based on Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (General Data Protection Regulation, hereinafter referred to as "BDAR"), the Law on the Protection of Personal Data (hereinafter referred to as ADTAI), other legal acts of the European Union and the Republic of Lithuania. Policies are understood as defined by BDAR and ADTAI.

2. Collection, processing, storage of personal data
2.1. Please read this Policy carefully. By accessing the Web site, by purchasing the goods we offer or otherwise using our services, this Policy will directly apply to the collection, processing and, in the cases provided for in the Policy, the transmission of your personal data to the recipients of the data.
2.2. You are responsible for ensuring that your personal data is accurate and complete. Knowingly entering incorrect data is considered a Policy violation. If your personal details change, you must inform us of this. Under no circumstances shall we be liable for any damage caused to you and (or) third parties due to the fact that you have provided incorrect and / or incomplete personal data, or you have not requested the addition and / or modification of the data after they have changed.
2.3. In certain cases, we may disclose your information to other entities:
2.3.1. In order not to violate laws or responding to a mandatory judicial process (for example, upon receipt of a court's obligation to provide data);
2.3.2. To confirm the legitimacy of your actions;
2.3.3. To protect your rights, property or security;
2.3.4. In other cases with your consent or legitimate upon your request.


  1. Processing of personal data for the purposes of the provision of goods / services
    3.1. The Company manages the following Customer and, in the case of legal persons, personal data of the representatives for the purpose of maintaining contact with the Clients and providing the goods / services:
    3.1.1. Name;
    3.1.2. Surname;
    3.1.3. Telephone number;
    3.1.4. Customer email mail adress;
    3.1.5. Delivery address of the goods;
    3.1.6. Other information required for the provision of goods / services.
    3.2. The data is received directly from you by the Company.
    3.3. Legal bases for the processing of personal data: conclusion and execution of the contract, implementation of the Company's legal obligations to properly record the transactions concluded, the Company's legitimate interest in providing its customers with services.
    3.4. Your personal data may be transferred to third parties (for example, for the purpose of delivery of the goods by the transport company) if this is necessary for the execution of contracts.

4. Organization of discount programs and related direct marketing
4.1. The company provides discounted program participants with what can be described as "direct marketing" - e-mail. Email, SMS, Facebook, Instagram sends info and promotional materials, including newsletters, promotions and discounts, and other information. Accordingly, if you are a participant in a Company Discount Program, on the basis of your consent, the Company manages your personal data for the purpose of organizing a discount program and the related direct marketing. The Company manages the following personal data:
4.1.1. Name;
4.1.2. Surname;
4.1.3. The city;
4.1.4. El. mail adress;
4.1.5. Telephone number;
4.1.6. Information on purchased goods, their type, amounts of money issued, information on issued invoices, accumulated discount.
4.2. The data is received directly from you by the Company and used for direct marketing purposes.
4.3. Legal basis for personal data processing: Your consent as a member of a discounted program.
4.4. The company uses data processors to whom personal data is transmitted: direct marketing companies.
4.5. You have the right at any time to cancel the given consent for sending emails. mail, SMS, or via Facebook and Instagram, without prejudice to the use of consent-based data processing prior to the legality of the withdrawal, but in this case we will no longer be able to provide you with special offers and other information related to the discount program.


  1. Sending newsletters
    5.1. By giving us your permission, we will email you. We will send newsletters by mail.
    5.2. Accordingly, if you subscribe to Company Newsletters, you agree to process your personal data for the purpose of sending newsletters.
    5.3. You can subscribe to the newsletters by entering your personal data into newsletter subscription fields and clicking on the newsletter subscription link.
    5.4. The Company manages the following personal data:
    5.4.1. Name;
    5.4.2. The city;
    5.4.3. El. mail
    5.5 Legal basis for the processing of personal data: Your consent.
    5.6. The company uses data processors to whom personal data is transmitted: newsletter service companies.
    5.7. You have the right at any time to cancel the given consent for the sending of newsletters by e-mail. mail, without prejudice to the consent of the processing of data until the withdrawal of consent is lawful.

6. Response to queries
6.1. Using the Web site, you have the opportunity to create your own shopping cart and send the corresponding request to the Company. An employee of the company, seeing your request, will contact you regarding the terms of delivery.
6.2. Accordingly, if you send a request, you express your consent to process your personal data in response to the request.
6.3. With your consent, we will provide you with the email address. We will post newsletters and / or submit special offers.
6.4. For the purpose of responding to a request, the Company manages the following personal data:
6.4.1. Name;
6.4.2. Surname;
6.4.3. Telephone number;
6.4.4. El. mail adress;
6.4.5. Delivery address of the goods;
6.4.6. Place where you want to withdraw the goods.
6.5. Legal basis for the processing of data: Your application for the conclusion of a contract (request for the submission of goods).
6.6. We do not provide data for the purpose of responding to inquiries made on the Website to third parties.


7. Submitting feedback
7.1. You have the right to provide feedback on the Company, its services or products sold on the Website.
7.2. For this purpose, the Company manages the following personal data:
7.2.1. Name;
7.2.2. El. mail adress;
7.2.3. Feedback text;
7.2.4. Other information you provide.

7.3. Legal basis for the processing of data: The legitimate interest of the Company in obtaining the Company's performance assessments provided by you.
7.4. We do not post information and personal information you provide in public space. Your opinion is important to us as we strive to continuously improve the quality of our services and customer service.
7.5. We do not provide data processed for the purpose of providing feedback to third parties.

8. Procedure and terms for the storage of personal data
8.1. By managing and storing your personal data, we implement organizational and technical measures to ensure the protection of personal data against accidental or unlawful destruction, modification, disclosure, and any other unlawful handling.
8.2. We apply different terms for the storage of personal data, depending on the purpose of the processing of your particular personal data.
8.3. We apply the following terms for personal data storage:



Objective of the processing of personal data

Storage term


The processing of personal data for the purposes of the provision of goods / services during the performance of the Agreement

3 years after the termination of the Agreement


Organization of the discount program and related direct marketing

1 year after the last use of the card


Newsletter (direct marketing)

5 years after giving consent


Response to queries

1 year after receipt of the request


Submitting feedback

1 year after receiving feedback

8.4. In the event that certain of your personal data will be necessary for the purpose of claiming, enforcing or defending legal requirements, we will protect them to the extent that these will be necessary to achieve such objectives through a judicial, administrative or extrajudicial procedure.

9. Your rights
9.1. You have the right at any time, upon request, to have access to our personal data and to find out how they are processed, to request the correction of incorrect, incomplete, inaccurate personal data, to request the suspension, save for storage, of processing your personal data, if the data is processed not complying with legal requirements.
9.2. To the extent that the processing of personal data is based on consent, you have the right at any time to withdraw the consent without affecting the consent of the processing of the data until the legality of the withdrawal of consent.
9.3 You can take advantage of your rights by submitting a written request email. mail luposanbaltic@gmail.com or by sending a written request to the following address: UAB LUPOSAN BALTIC, Mileišiškių g. 43, Vilnius.

10. Contact information and complaints
10.1. If you have questions regarding personal data protection, please feel free to contact us by email. mail to luposanbaltic@gmail.com
10.2 If you are not satisfied with our answer or think that we process your data in violation of legal requirements, you have the right to submit a complaint to the State Data Protection Inspectorate of the Republic of Lithuania as a supervisory authority.

11. Processing of personal data by third parties
11.1 Third-party terms may apply to third-party services, such as visiting our Facebook social network and Instagram. For example, Facebook applies its Data Policy to all its users and visitors. Therefore, using the services of such third parties, it is recommended that you familiarize yourself with the terms and conditions that apply to them.

12. Using cookies
12.1. A cookie is a small text file that the site saves on your computer or mobile device when you visit it. Cookies are widely used on websites to function effectively, to work efficiently, and to provide information to website owners.
12.1.1. We use cookies to identify customers' habits on our websites. Our goal is to personalize your services to your liking.
12.2. We use cookies to:
12.2.1. Identify returning, registered users to open their content or services ordered.
12.2.2. In order to avoid re-registration for permanent visitors to the site,
Most browsers are set to automatically accept cookies. You can disable cookies in your browser, but be aware that if you do so, you may lose the ability to use the many features necessary to make the website work as well. If you need more information about cookies, visit http://www.allaboutcookies.org or http://www.aboutcookies.org for detailed, independent information on how to disable cookies through your browser preferences and how to remove cookies. which are already on your computer. To remove cookies from your mobile phone, you will need to read the user guide for your phone.
12.4. This site uses Google Analytics, Google, Inc. ("Google") provides web analytics service. Google Analytics also uses cookies. The cookie generated information about your use of the website (including your IP address) is transmitted and stored on Google's servers in the United States. Google will use this information to evaluate how you use the site, create site activity reports, and provide other services related to the activities of websites and the use of the Internet. Google may also transfer this information to third parties, as required by law, or when such third parties process information on behalf of Google. Google will not associate your IP address with other Google data. To opt out of Google Analytics to register your web browsing, visit http://tools.google.com/dlpage/gaoptout.
12.5 If you delete cookies from your computer's hard drive, you will have to re-register each time you visit our webpages. You can set your browser so that it does not allow saving cookies on your computer's hard disk. This will reduce the functionality of the site, prevent the use of subscription services, in other words, some of the content will not be available to you.

13. Final provisions
13.1. Upon receipt of excessive personal data from you or another data source, the company destroys them and does not continue to handle without due responsibility for the excessive compliance of the Data Recovery with the Data Minimization, Purpose limitation and other principles related to the processing of personal data.
13.2. The legal relations related to this Policy are governed by the law of the Republic of Lithuania.
13.3 Policy additions or changes take effect from the day they are published on the Website.
13.4 If you use the Website and our services after the Policy Update, we will ensure that you do not mind and are aware of the changes made.